Refund policy

Return & Refund Policy

Thank you for shopping with VichyDeodorants.com. We want you to be satisfied with your order and we aim to handle all return and refund requests fairly and promptly.

Contact Information

If you have any questions about returns, refunds, exchanges, or order issues, please contact us:

Business Name: SHAMJIT BARAI AND CO LLC
Email: sales@vichydeodorants.com
Phone: +1 813-942-6592
Address:
7901 4th St N STE 300
Saint Petersburg, Florida 33702
United States

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

Unused, unopened, and in the same condition that you received it
In its original packaging
Returned with proof of purchase, such as your order number or order confirmation email

For hygiene and safety reasons, we cannot accept returns of deodorants or personal care products that have been opened, used, damaged after delivery, or are not in their original sealed condition.

Non-Returnable Items

The following items cannot be returned:

Opened or used deodorants and personal care products
Items without original packaging
Items damaged by misuse, improper handling, or storage after delivery
Final sale, clearance, or promotional items where stated at the time of purchase
Gift cards, if offered

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If you receive a damaged item, incorrect product, missing item, or any issue with your order, please contact us within 7 days of delivery at sales@vichydeodorants.com.

Please include your order number and clear photos of the product, packaging, shipping label, and any damage or issue. This helps us review your case quickly and provide the best solution.

If your claim is approved, we may offer a replacement, refund, store credit, or another suitable resolution depending on the issue.

How to Start a Return

To request a return, please email us at sales@vichydeodorants.com with:

Your full name
Order number
Email address used for the order
Reason for return
Photos, if the item is damaged or incorrect

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Unless the return is due to our error, such as an incorrect, defective, or damaged item, customers are responsible for return shipping costs.

If the return is approved due to our error, we may provide a prepaid return label or another return solution.

We recommend using a trackable shipping service when returning items. We are not responsible for return packages lost or damaged in transit.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement after it has been processed. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the refund is due to our error.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at sales@vichydeodorants.com.

We can only cancel orders before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery if the item meets our return eligibility requirements.

Exchanges

We may offer exchanges for eligible items, depending on stock availability. If you would like to exchange an item, please contact us first at sales@vichydeodorants.com.

Refused or Undeliverable Packages

If a package is refused, undeliverable, or returned to us due to an incorrect address provided by the customer, we may deduct original shipping costs, return shipping costs, and any carrier fees from the refund where applicable.

Shipping Delays

We aim to process and ship orders promptly. If there is a delay in shipping your order, we will contact you where required and provide an update or available options.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, online sellers should ship within the advertised time frame, or within 30 days if no time frame is stated. If a seller cannot ship within the promised time, the customer must be offered the option to agree to the delay or cancel for a refund. This policy is written to support that standard.Florida Refund Policy Notice

SHAMJIT BARAI AND CO LLC is based in Florida. Florida law requires businesses with no refund, credit, or exchange policy to disclose that policy clearly. This policy explains our return and refund terms in writing for customers.